01

Personal information we collect

We may collect personal information that you voluntarily provide, including:

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• name

• email address

• phone number

• business or venue name

• venue type and location (suburb/area)

• details you include in your enquiry

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We may also collect limited technical information when you use our website, such as:

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• IP address

• browser type and device information

• pages visited and time spent on the site

• referral source (how you arrived at our site)

02

How we collect personal information

We collect personal information when you:

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• submit a contact or enquiry form on our website

• contact us by phone or email

• provide information in connection with a consultation or service enquiry

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Technical information may be collected through cookies and similar tracking technologies (see “Cookies and analytics” below).

03

How we use personal information

We use personal information to:

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• respond to your enquiry and communicate with you

• provide information about our services

• assess how we can assist your venue or project

• improve our website, content, and user experience

• meet legal and regulatory requirements, where relevant

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We do not sell personal information.

04

Disclosure of personal information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business, such as:

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• website and hosting providers

• email and communications providers

• professional advisers (for example, legal or accounting), where required

• contractors or service providers who support our business operations

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We take reasonable steps to ensure third parties handle personal information appropriately.

05

Overseas disclosure

​Some of our service providers may store or process information outside Australia. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

06

Cookies and analytics

Our website may use cookies and similar technologies to:

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• support website functionality

• understand how visitors use the site

• improve performance and user experience

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You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

07

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

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We retain personal information only for as long as needed to respond to enquiries, provide services, and meet any legal or business record requirements.

08

Access and correction

You may request access to personal information we hold about you, or request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

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To make a request, contact us using the details below.

09

Marketing communications

We may contact you about our services in response to an enquiry. If you receive marketing communications from us, you can opt out at any time by contacting us or using any unsubscribe function provided.

10

Links to other websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

11

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.

12

Contact us

For privacy enquiries, requests, or complaints, contact:

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CDM Hospitality Solutions
Email: 
Phone: 0450 116 227

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We will respond within a reasonable timeframe.