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About
STRATEGIC SUPPORT
CDM Hospitality Solutions helps hospitality owners bring the pieces together, so the concept, operation, and guest experience support each other and the business trades more profitably.
TWO SERVICE PATHWAYS
Why CDM Hospitality Solutions exists
Too many venues open with genuine ambition, then struggle to last. The pattern is usually familiar. A strong idea, plenty of effort, then gaps appear across the parts that matter most. The concept does not match the market, the menu does not fit the operation, the team lacks structure, or the numbers are not being managed with enough control.
CDM Hospitality Solutions exists to change that. Chase works with owners to understand what is really happening in the business, identify what is missing, and develop a clear plan that gives the venue its best chance to succeed long term.
Start with a review
A focused assessment of the business to understand what is working, what is not, and where the biggest opportunities sit.
Move into a strategy plan
A paid strategy session that examines strengths, weaknesses, opportunities, and risks, then maps clear priorities and recommendations.
Choose the support level
Some venues need a clear plan and direction. Others need support to implement change properly. Chase can provide strategy only support or work alongside owners and management through implementation.
ABOUT
Get to know Chase Mullen,
hospitality consultant
Chase Mullen brings 23 years of hospitality experience across restaurants, cafes, pubs, and hotels. International management roles in the United Kingdom, Ireland, and Malawi built a practical view of what makes venues succeed across different service styles and markets. Experience within the Accor Group and senior management positions since 2016 strengthened a focus on commercial performance, operational discipline, and team leadership. Chase took over his current hotel leadership role in July 2022 and continues to lead from the front as General Manager of Mercure Kooindah Waters.
Strengths and focus areas:
Financial performance
Commercial discipline
Operational structure, systems, & processes
Guest experience and service standards
Identifying growth opportunities
Delivering effective and practical solutions
Credibility and highlights:
23 years in hospitality
Swiss Hospitality Bachelor’s Degree
Hosted the German team (Women’s World Cup 2023)
NSW Business Awards finalist for Best Restaurant
Judge for the NSW Business Awards
Regional Advisory Council involvement, Central Coast
Leadership style
A hands on, direct style sits at the centre of Chase’s work. Clear communication with owners and teams keeps the work grounded and achievable, with practical improvements designed to hold up under real trading conditions.
CDM supports hospitality businesses across Sydney, the Central Coast, Newcastle, and the Hunter Valley.
Work includes restaurants, cafes, pubs and bars, hotels, and franchise or multi site operations, with two core pathways.
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New ventures preparing to open
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Existing venues needing clearer direction and stronger performance
FAQs
